1. UTCs/PRCs have received an email notification with the subject line ‘UTC Connect Access’ from ‘utcconnect@publicmutual.com.my’, what should UTCs/PRCs do?

2. UTCs/PRCs didn’t get the email notification, what should they do?

3. What if UTCs/PRCs have forgotten the User ID?

4. What if UTCs/PRCs have forgotten the Password?

5. Can UTCs/PRCs reset the user ID and/or password after 3 failed attempts?

6. Is the User ID case sensitive?

7. Is the password case sensitive?

8. What if UTCs/PRCs have not login for a long time e.g. more than 1 year?

9. What should UTCs/PRCs do when they encounter an error message “Authentication failed: Invalid User ID or Password. Please try again or re-apply for a new User ID.”?