Login Problem

Search

Public Mutual UTC Connect

Media Centre

>

Login Problem

Click on the questions below for the answer.

1. UTCs/PRCs have just created the UTC Connect Password via online, what should UTCs/PRCs do?

2. What if UTCs/PRCs have not performed the first time login within 60 days (from the creation date) after the Password is created?

3. What if UTCs/PRCs have forgotten the User ID?

4. What if UTCs/PRCs have forgotten the Password?

5. Can UTCs/PRCs reset the user ID and/or password after 3 failed attempts?

6. Is the User ID case sensitive?

7. Is the password case sensitive?

8. What if UTCs/PRCs have not login for a long time e.g. more than 1 year?

9. What should UTCs/PRCs do when UTCs/PRCs encountered error message “Authentication failed: Invalid User ID or Password. Please try again or re-apply for a new User ID.”?

| Contact Us | Privacy Policy | Terms & Conditions |