Login Problem

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Login Problem

Click on the questions below for the answer.

1. I have just created my UTC Connect Password via online, what should I do?

2. What if I have not performed my first time login within 60 days (from the creation date) after my Password is created?

3. What if I have forgotten my User ID?

4. What if I have forgotten my Password?

5. Can I reset my user ID and/or password after 3 failed attempts?

6. Is the User ID case sensitive?

7. Is the password case sensitive?

8. What if I have not login for a long time i.e. more than 1 year?

9. What should I do when I encountered error message “Authentication failed: Invalid User ID or Password. Please try again or re-apply for a new User ID.”?

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