UTC Connect is an online information portal that was specially developed for Public Mutual's UTCs and PRCs. UTCs/PRCs are highly encouraged to login to this portal to monitor their business as well as to keep themselves updated on the Company’s latest announcements, news and more.

Access to UTC Connect is available free of charge to all UTCs/PRCs upon successful registration as a UTC Connect subscriber.

Access outside Malaysia
UTCs/PRCs can access to Public Mutual UTC Connect from outside of Malaysia/ overseas to view information. However, if UTCs/PRCs wish to perform any transactions they are required to have a Malaysian mobile service number and access to international call roaming service in order to receive the PAC.

How do prospective UTCs register for UTC Connect?
During registration as a UTC, the applicant would complete details required for sign up of UTC Connect services as it has been incorporated into the UTC's Application Form. The UTC Connect application will be processed within 3 working days upon the issuance of new UTC Code.
Go to [How to access UTC Connect upon new application?] for more info.

How do existing users reapply for UTC Connect?
Go to [Forget UTC Connect User ID and/or Password] for more info.

1. Is Public Mutual UTC Connect secure?
   Public Mutual is committed to high standards of security and confidentiality. We have put in place an industrial strength security framework to ensure that you can use Public Mutual UTC Connect with full confidence.
   
   All your information transmitted over the Internet is encrypted to ensure confidentiality and data integrity. This strong encryption prevents eavesdropping and unauthorized alterations to the information that you transmitted.
   
   
2. Can I access Public Mutual UTC Connect using a public PC?
   We do not recommend accessing UTC Connect using public/shared PCs and public Wi-Fi hotspots. These mediums are not secure and may expose yourself to security risk which the computer may be infected by malicious program, rootkit, viruses or spywares.
   
   
3. What is the recommended browser?
   Best viewed in Microsoft Edge.
   
   
4. What should I do if I experience a slow response while accessing the internet?
   The slow response you are experiencing could be caused by any of the following reasons:
   1. You may not be using the recommended browser, operating system or hardware
   2. Your Internet Service Provider, Local Area Network (LAN) or our system may be experiencing heavy traffic
   3. Your computer may be infected by malicious programs, rootkit, viruses or spywares
   4. Your browser’s cache memory may be cluttered.
      
      
   View below to check how you can clear your browser’s cache.
   
   
5. Do I need to clear cache memory after I have finished my Public Mutual UTC Connect session?
   Yes, it is recommended to clear cache with all sensitive sites. Or alternatively, you could perform browsing with incognito/private mode with internet browser.
   
   You can clear your browser’s cache memory as per follows:
   
   For Microsoft Edge:
   Click the “Tool menu” (three dotted lines in the upper-right corner)
   Click “setting”
   Click “Privacy, search, and services”
   Under Clear browsing data, select Choose what to clear
   Check boxes for “Cached images and files” and “Cookies and other sites data”
   Click “Clear now”
   Close and reopen your Edge
   
   For Mozilla Firefox:
   Select “Tools” (located at the top of your browser’s window)
   Choose “Options”
   Click “Privacy & Security”
   Click “Clear Data” under the “Cookies and Site Data”
   Check the box for “Cached Web Content”
   Click “Clear”
   Close and reopen your Mozilla Firefox
   
   For Google Chrome:
   Click the “Tools menu” (three dotted lines in the upper-right corner)
   Click “More tools” > “Clear browsing data”
   Choose time range. Select “All time” to delete everything
   Check boxes for “Cookies and other site data” and “Cached images and files”
   Click “Clear data”
   Close and reopen your Google Chrome
   
   For Safari
   Click on “Safari” on the top menu bar
   Click “Preferences”
   Click “Privacy tab”
   Click “Manage Website Data”
   Click "Remove All"
   Click "Remove Now"
   Close and reopen your Safari
   
   
6. What if my computer crashes or gets disconnected from the Internet when I am in the middle of performing a transaction?
   1. If you are in the middle of transaction when the crash or disconnection happened, you should reboot and connect your computer or use another computer to login into your account, or reconnect to the internet again and check for any pending transaction (or)
   2. Contact Agent Service Hotline at 03 - 2022 6300 for further assistance.
      
      
7. What if I leave Public Mutual UTC Connect screen idle for a period of time?
   For security reason UTC is recommended to logout and not to leave the UTC Connect page idle to prevent misuse or unauthorized access.
   
   
8. Do I need to enable "cookies" in my browser when using Public Mutual UTC Connect Services?
   Please enable cookies when using Public Mutual UTC Connect Services.
   
   
9. Can I use browser other than Microsoft Edge?
   Yes. However, we recommend you to use Microsoft Edge for best view.

1. What is (PAC)?
   Personal Authentication Code (PAC) is a system generated authentication code which is unique and acts as an additional layer of security to protect your online transaction.
   
   
2. What if the PAC does not transmit to your mobile phone after numerous attempts of requesting for PAC?
   Failure of PAC not successfully transmitted via SMS could be due to the following possibilities:-
   1. UTC's mobile number may differ from the mobile number registered with Public Mutual. UTC is required to update your latest mobile number by submitting the "UTC's Mobile Number Amendment" form personally at any of our servicing branches.
   2. UTC may have been blocked from receiving SMSes from short code of 66300. UTC may call the respective telecommunications company to uplift the block.
   3. Please check with telco if you have not receive PAC after couple of attempts.
      
      
   Alternatively, UTCs may contact Agent Service Hotline at 03-2022 6300 for further assistance.